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Operations Manager


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Operations Manager Full time

11/14/2018


Operation
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Job Description

  • Responsible of the implementation/auditing of the delivery process throughout the production pipeline.
  • Manage live configuration management & approval process with stockholders.
  • Interact daily with assigned accounts to insure full partner satisfaction and liaise internally for pending actions.
  • Report different ongoing integration projects status to TPAY management and plan effectively for monthly targets.
  • Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing services.
  • Facilitate & streamline the work between all the different units related to service delivery.
  • Managing a wide range of services across all MENA region operators and North Africa.
  • Improving operational management systems, processes and best practices that guarantee organizational wellbeing.
  • Managing day-to-day activities, analyzing statistics, reading and writing reports.
  • Reviewing business plans against actual results and to determine reasons for any deviations.
  • Increase the effectiveness and efficiency of Support Services (Sales, IT and Support), through improvements to each function as well as coordination and communication between support and business functions.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Building and maintaining strong, long-lasting customer relationships.
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Prepare reports on account status.
  • Collaborate with sales team to identify and grow opportunities.
  • Assist with challenging client requests or issue escalations as needed.
  • High, efficient, professional complaint management skills with prompt actions.
  • Ability to effectively communicate with all levels of the organization.
  • Leadership and organizational skills needed

 Qualifications

  • Bachelor’s degree in computer science or computer engineering.
  • Minimum of 10 years of professional experience .
  • Self-directed, energetic, intellectually curious.
  • Superior analytical and problem-solving skills.
  • Effective verbal and written communication skills.
  • Team player who is comfortable working in a dynamic, entrepreneurial environment.
  • Willingness to simultaneously work on multiple projects, serving multiple constituent,
  •  Excellent knowledge in MS office; Excel and PowerPoint

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