Operations Manager

Job Description

• Responsible of the implementation/auditing of the delivery process throughout the production pipeline.
• Manage live configuration management & approval process with stockholders.
• Interact daily with assigned accounts to insure full partner satisfaction and liaise internally for pending actions.
• Report different ongoing integration projects status to TPAY management and plan effectively for monthly targets.
• Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing services.
• Facilitate & streamline the work between all the different units related to service delivery.
• Managing a wide range of services across all MENA region operators and North Africa.
• Improving operational management systems, processes and best practices that guarantee organizational wellbeing.
• Managing day-to-day activities, analyzing statistics, reading and writing reports.
• Reviewing business plans against actual results and to determine reasons for any deviations.
• Increase the effectiveness and efficiency of Support Services (Sales, IT and Support), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Building and maintaining strong, long-lasting customer relationships.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities.
• Assist with challenging client requests or issue escalations as needed.
• High, efficient, professional complaint management skills with prompt actions.
• Ability to effectively communicate with all levels of the organization.
• Leadership and organizational skills needed

 Qualifications

• Bachelor’s degree in computer science or computer engineering.
• Minimum of 10 years of professional experience .
• Self-directed, energetic, intellectually curious.
• Superior analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Team player who is comfortable working in a dynamic, entrepreneurial environment.
• Willingness to simultaneously work on multiple projects, serving multiple constituent,
•  Excellent knowledge in MS office; Excel and PowerPoint