Operations Agent

MAIN RESPONSIBILITIES AND DUTIES

• Confirms Orders with Customers through the phone
• Communicate orders with the Delivery Team
• Call Customers for satisfaction survey after our products have been delivered
• insures feedback has been translated into action with support from management
• Coordinates with logistics team all the customer gifts and deliveries
• Contribute to ideas on how to satisfy our customers better
• Engage with the team on building the company culture and delivering on goals
• Fill reports for customer satisfaction of service
• Contribute to solving Customer and operations problems